Privacy policy & cookies

1. Who we are

The data controller is WebAlternative – Papalymperis Konstantinos, Papaflessa 17, 262 22 Patras, Greece.
Phone 261 500 2000 · Email info@webalternative.gr

For any matter concerning your personal data, write to us at info@webalternative.gr.

2. What data we collect and why

Contact forms and support requests

When you send us a message, we record what you fill in: full name, company, phone, email, subject and your message, as well as the page you sent it from. We use it only to reply to you and to handle your request.

Live chat

In the chat we record the messages, your name and phone or email if you give them, the page where the chat started and the IP address (for protection against spam and abuse). A random chat code is stored in your browser (localStorage) so the conversation continues when you change page.

Legal basis

• Steps you request before an agreement or performance of a contract (article 6(1)(b) GDPR), when you ask for a quote or support.
• Our legitimate interest in replying to those who contact us and protecting the website from abuse (article 6(1)(f) GDPR).

We don’t use your data for advertising, we don’t sell it and we don’t build profiles.

3. Who has access

Your data is seen only by the WebAlternative staff who answer requests. To run the website we use the following partners (processors):

• Hosting provider, where the website and its database are located.
• Telegram, when our team replies to the live chat from their phones. In that case the chat text passes through Telegram’s servers.
• Viva Wallet, Eurobank, National Bank of Greece, when you pay by card through a payment link. You enter card details on their page; they never pass through our server. We keep your name, email, amount, reason and transaction number.

Google and Telegram may process data outside the European Economic Area, with the safeguards provided by the GDPR (e.g. standard contractual clauses). We don’t transfer data to anyone else, unless the law requires it.

4. How long we keep data

• Live chat conversations: deleted automatically 12 months after the last message.
• Form messages: deleted automatically after 24 months.
• If you become our customer, the data needed for our cooperation and invoicing is kept for as long as tax law requires.

5. Cookies and third-party services

The website does not use advertising or analytics cookies and does not track you. Fonts are loaded from our own server, not from Google.

• Google Map: on the contact page the map is loaded only if you press “Show map”. Google then receives your IP address and may set its own cookies, in accordance with Google’s privacy policy.
• Live chat: the chat code in localStorage is necessary for the chat to work and is not used for anything else.

You can delete this data from your browser settings at any time.

6. Your rights

You have the right to request access to your data, rectification, erasure, restriction of processing, portability, and to object to processing. Email us at info@webalternative.gr and we’ll reply within one month at the latest.

If you believe the processing breaches the law, you can lodge a complaint with the Hellenic Data Protection Authority.

7. Security

The website runs exclusively over an encrypted connection (https). Access to messages is allowed only to authorized users, and we apply measures against spam and abuse.

8. Changes

If the way we process your data changes, we will update this page and the date at its top.